​​We value our customers and aim to provide you with the best shopping experience when ordering from us.

We are always happy to help with any questions you may have and aim to resolve any issues.

Small businesses run on trust, integrity and reputation so rest assured, we want happy customers!

 

General

• These Terms & Conditions apply to all purchases via this website.

• By placing an order, you accept these Terms & Conditions.

• Website operated by Art & Craft Boutique.

Products

• Originals: one-of-a-kind pieces; sold items will not be recreated.

• Prints: limited editions as described in the listing.

• Colours may vary; sizes are approximate.

Intellectual Property

• Copyright and all rights remain with the artist.

• Purchase does not grant reproduction rights.

Orders & Payment

• Prices in GBP, inclusive of applicable taxes.

• Payment in full required at checkout.

• Accepted payment methods: PayPal & UK debit/credit cards.

Delivery

• Delivery charges shown at checkout.

• Estimated delivery times are provided but not guaranteed.

• Risk passes to the buyer on delivery.

• International buyers are responsible for customs duties and import taxes.

Returns & Refunds

• You may cancel and return orders within 14 days of receipt.

• Artworks must be returned in original condition and packaging.

• Custom/commissioned artworks cannot be returned unless faulty.

• Refunds processed within 14 days to the original payment method.

• Sale items are non-refundable unless faulty.

Care of Artwork

• Handle and display artworks carefully.

• We are not liable for post-delivery damage from sunlight, moisture, mishandling or poor quality framing.

Liability

• Nothing in these Terms excludes liability for death or personal injury caused by our negligence.

• We are not liable for indirect or consequential losses.

Governing Law

• English law applies.

• Exclusive jurisdiction: courts of England and Wales.

​Privacy Policy

• We collect personal data (name, address, email, payment info) to process orders.

• Newsletter sign-ups use your email to send updates; you can unsubscribe anytime.

• Cookies help us understand website use and improve performance.

• We do not sell your data; we only share with trusted providers such as Royal Mail for delivery purposes or if legally required.

• Your payment details are fully encrypted and are never shared with anyone.

• You have the right to access, correct, or delete your personal data.

• Contact: emma@artandcraftboutique.com

Cookie Policy

• Essential, analytics, and preference cookies are used.

• You may disable cookies in your browser; some features may not work.

• By using the site, you consent to cookies.

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Last updated 2025